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Regardless of where you live, it’s always difficult to narrow down your options for roofing contractors. Fortunately, if you know what features to look for in a local roofing company, it becomes much easier not only to make a final decision, but to make the right one.

In this article, we’ll review some of the hallmark traits that should be apparent in any roofing company you hire. 

Is the roofing company insured?

This is arguably the first thing you should look for when researching any prospective contractor for roof repair or replacement. Roofing companies, whether local or national, need to have certain credentials and protections in place, such as liability insurance and worker’s compensation. If you ask a roofing company about these types of coverage and they don’t have a response, it’s time to move on to a more reliable company!

Where is the roofing company located?

It might not seem that important, but whether you work with a local, state, or national roofing company can have an enormous impact on the quality of service you receive. Larger corporations are managed by executives who never step foot on the work site, and even some seemingly successful state entities are inclined to collapse at the slightest decline in business. 

Local roofing contractors who are still in business and have a well-known name in your community are much more likely to deliver the kind of quality service you seek. This may sound counterintuitive, but it makes sense: Local roofers who have an established presence in a given region tend to have a longer and more successful track record. Because client reviews are generally recent and largely credible — they come from your trustworthy neighbors, after all! — it’s best to start by researching the testimonials and ratings of roofing companies in your area before jumping to an unknown contractor with a larger service area.

How much does the roofer charge?

It’s not far-fetched to say that “you get what you pay for,” even when it comes to roof contracting. Indeed, looking for the best bargain in a roofing company is not necessarily the cheapest option in the long run. If you pay a smaller amount upfront for a tile repair or foam roof installation to a contractor offering a too-good-to-be-true discount, that’s merely because they haven’t invested the money in durable or reliable building materials. This means you’ll have to maintain your “new” roof more frequently, spend more money on upkeep, and ultimately have to replace the low-quality materials sooner.

By contrast, if you invest slightly more upfront in a slightly more expensive roof job, you may be pleasantly surprised to see that you go decades without needing so much as a shingle replaced. 

Is the roofing company using honest business tactics?

Have you ever received a knock on the front door from a salesperson or contractor who “Just happened to be in the neighborhood”? This is no coincidence, and it’s a sad but frequent poor business practice in the world of home repairs. Indeed, after the monsoon season that hits Arizona every year, many contractors — humorously referred to as “storm chasers” — may use this tactic to try to pressure you into a sale, whether it’s a minor roof repair or a full-on replacement.

Instead of letting a stranger in your doorway heckle you into a subpar roof job, search around your community for referral signs in neighbor’s lawns, or research online to find local roofing company websites that feature favorable civilian testimonials. 

If nothing else, remember that even if you are approached by one of these roofing “storm chasers”, you never have to sign any papers or contracts of intent, no matter how urgently they insist you may need a repair.

Does the roofing contractor provide ample documentation?

Beware of roofing contractors who insist on word-of-mouth promises and scheduled service dates, and especially of those who demand payment prior to completion of the job. 

Before any construction begins on your roof, make sure that you and your contractor have discussed the details of the job and have agreed upon a fair price. Secure this agreement in a written contract or document with some legal standing. That way, if anything does happen to go wrong or poorly, you’ll have the law on your side. 

Does the roofing company treat you with respect?

The key to success and loyalty in any business is a mutual sentiment of respect between the producer and the consumer. When working with a potential roofing contractor, pay attention to the way they treat you and your home. Does the roofer communicate with you effectively and reliably? Did the contractor perform a thorough inspection of the roof prior to giving you a price estimate? Most importantly, do you feel that this roofing company, whether local or not, truly has your best interests and utmost safety in mind? If the answer to any of these questions is “no”, you may want to rethink the roofer you go with. 


This concludes our informative article on the best features to seek and assess in a roofing company. We hope you’re now feeling prepared to move forward, whether you need repairs on shingles, minor swap-outs of terracotta tiles, or a complete overhaul and re-installation of a new roof.  

If you live in Maricopa County and are searching for a qualified, experienced, and highly reviewed roof repair and replacement company, please get in touch with Express Roofing today. We service cities including Phoenix, Chandler, Mesa, Gilbert, and Scottsdale. Call today for a free consultation!